Return & Refund Policy

Last Updated: 12/26/2025

Thank you for shopping at twi5ted.com. We want you to be satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of the delivery date
• Items must be unused, unworn, and in original condition
• Items must include original packaging, tags, and accessories (if applicable)
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Sale or clearance items
• Gift cards
• Digital products or downloadable content
• Personalized or custom-made items
• Items marked as “Final Sale”

Print-On-Demand & Apparel Sizing Disclaimer

Many of our products are print-on-demand, meaning items are created specifically for each order. Because of this, the following conditions apply:

• Print-on-demand items are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect
• Orders cannot be canceled or modified once production has begun
• Minor variations in color, placement, or print size may occur and are not considered defects

Color & Display Disclaimer

Product images on twi5ted.com are displayed as accurately as possible. However, actual product colors may vary due to:

• Differences in screen resolution, brightness, and color settings
• Variations between devices, monitors, and mobile displays
• Printing processes and materials used in production

Color variations resulting from these factors are not considered defects and are not grounds for returns or refunds.

Print Placement & Alignment Disclaimer

Due to the nature of the print-on-demand production process, slight variations in print placement and alignment may occur. These variations include, but are not limited to:

• Minor shifts in print position
• Slight differences in size or alignment
• Natural variations caused by garment type, size, or production methods

Such variations are considered normal and acceptable within industry standards and do not constitute defects. As a result, they are not eligible for returns, exchanges, or refunds.

Quality Tolerance Disclaimer

Due to the nature of print-on-demand manufacturing, slight variations in product quality may occur. By placing an order on twi5ted.com, you acknowledge and accept the following tolerances:

• Print placement, alignment, and sizing variations of up to ±5% are considered acceptable
• Color saturation, brightness, or contrast variations within
• Minor imperfections that do not affect overall wearability or functionality are not considered defects

Products falling within these tolerance ranges are deemed to meet quality standards and are not eligible for returns, exchanges, or refunds.

Items that fall outside of these tolerance thresholds due to manufacturing errors may qualify for replacement or refund upon review.

Apparel Sizing

• Apparel items are produced according to the sizing charts provided on the product pages
• Customers are responsible for selecting the correct size before placing an order
• Returns or exchanges due to incorrect sizing are not accepted
• We strongly recommend reviewing the size chart carefully and measuring prior to ordering

Defective or Incorrect Print Items

If you receive a print-on-demand or apparel item that is defective, damaged, or incorrect:

• Contact us within 7 days of delivery
• Provide your order number and clear photos showing the issue

Upon verification, we will issue a replacement or refund at no additional cost.

How to Report Quality Issues

If you believe your item exceeds acceptable quality tolerances:

• Contact us within 7 days of delivery
• Provide your order number and clear photos demonstrating the issue

All claims are reviewed on a case-by-case basis.

Return Process

To initiate a return, please contact us before sending your item back.

Email: sales@twi5ted.com
Phone: 563-521-1224

Include the following in your return request:

• Order number
• Reason for return
• Photos of the item (if damaged or defective)

Once your return is approved, we will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• We are not responsible for lost or damaged return shipments

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on your payment provider

Refunds are processed through third-party payment services such as PayPal, Apple Pay, Google Pay, Cash App, or other WooCommerce-supported providers.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at sales@twi5ed.com

Late or Missing Refunds

If you have not received a refund after the stated processing period:

1. Check your bank or payment account
2. Contact your payment provider
3. Contact us for further assistance

Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with the revised date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: sales@twi5ted.com
Phone: 563-521-1224
Corporate Office:
Maquoketa, Iowa 52060
United States